Utente ospite
15 agosto 2024
The ranch boasts a picturesque setting and is ideally located for exploring the San Diego Safari Park (just a short ten-minute drive away). Unfortunately, our stay in the Canary Cottage was marred by several disappointing issues that detracted from the property's rustic charm. Upon arrival, we encountered immediate challenges, including a less-than-helpful check-in process and subpar room conditions. Hair on the beds, band-aids on the floor, and a slow-draining bathroom sink were unexpected discoveries. The bathroom amenities lacked basic hygiene standards (were not in tamper-proof dispensers), and the water quality was questionable. To add to our discomfort, the cottage was notably dusty and filled with cobwebs. The provided breakfast proved insufficient for two nights, and the advertised Pelican amenity was unavailable. The mini-fridge leaked water overnight, causing inconvenience. Additionally, the kitchen was poorly maintained with a dirty water kettle and sponge that emitted a mildewy odor. Moreover, the unpaved exit road with potholes presented an additional inconvenience. While the staff did eventually address some of our concerns, the overall cleanliness and maintenance of the property fell short of expectations. The discovery of a dirty towel among the fresh linens was particularly unsettling. Given the proximity to the Safari Park, we believe this ranch has the potential to be an exceptional getaway. However, significant improvements in housekeeping and guest services are necessary to meet guest standards.
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